Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01603 457973, Monday to Friday from 8am to 6pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • use our appointment request form
  • use your SystmOnline account
  • phone us on 01603 457973, Monday to Friday from 8am to 6pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
An appointment may not be needed if you think you have a urine infection.

Drop a urine sample in to the surgery with the form filled in (this can be collected and filled in at reception) as early in the day as possible and a nurse will test it.

If there is an infection and antibiotics are needed, you will be contacted.

Types of Appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

At the practice we offer all of our patients an initial telephone consultation with a doctor, which can enable us to provide care to more patients.

Up to 70% of all medical queries can be managed on the telephone. For example, if you have a bad back, rather than you needing to get dressed, get in the car/on the bus, arrive at the surgery, sit in the waiting room and then see a GP who may prescribe some pain relief, you can speak with a GP on the phone.

The GP may prescribe you the same pain relief but can then send that prescription to a home delivery prescription service, meaning the medication could be delivered to your door the same day. Alternatively, they can send the prescription to your preferred pharmacy for collection by yourself or a friend.

If a doctor wishes to continue the consultation by seeing you, they will book a same day appointment or arrange a time which is convenient for you.

If you call us and we are fully booked, we will offer you a telephone consultation for the following day.

Our reception team may ask for some basic details on your condition as they will then be able to signpost you to the correct clinician.

Doctors and nurses see patients for a variety of issues. When you contact us to request an appointment, we will book you in with whomever is appropriate to deal with your specific issues.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us on 01603 457973, Monday to Friday from 8am to 6pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

Between 6pm and 8am, Monday to Friday, all day at weekends and on bank holidays your call will be redirected to the NHS 111 service.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits are to be requested in the morning before 10.30am.

A GP will call initially to discuss the issue and arrange the home visit. Requests for visits after this time may not be fulfilled, but will be at the discretion of the doctor.

Home visits are only for patients who are housebound. All efforts should be made to come in to the practice before requesting a visit.

Extended Access

The practice is engaging in a pilot scheme providing improved access to healthcare professionals.

Working within a group of local practices, we will be offering a range of appointments each weekday between 2pm to 8pm and during selected times at weekends and bank holidays, to registered patients.

For more information, please contact reception using our Ask Reception a Question form.

Enhanced Access Service offers acute GP appointments, medication reviews, phlebotomy clinics, first contact physiotherapy, bp and wound care amongst others. The sessions include day time and evening/ weekend appointments.